PML Sound International

FAQ 1

• Warranty Policy

Getting Started 0

General 0

Powered Subwoofers 6

• How To Properly Integrate A Subwoofer
• Subwoofer "Thump"
• Making sure your subwoofer is receiving a signal from your receiver
• I'm getting no sound from my subwoofer
• Dynamo 700W Blinking Blue Light/LED

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Soundbars / PlayFi 3

• Help Videos for Wireless Products:
• Play-Fi / Alexa
• Vision X / Whole Home TV Audio

Non Electrostatic Speakers 3

• Bass Management: Setting speakers to "small" or "large"
• Speaker Set Up
• Why do the drivers on my center channel play different sounds?

Electrostatic Speaker (ESL) Troubleshooting 2

• Electrostatic Trouble-Shooting 101
• ESl Ground Loop Hum

Panel Replacement 2

• Panel Slipping Down
• Can I order new stat panels for an older model MartinLogan?

Canned Responses (Not Published To Knowledge Base) 0

ARC 1

• Recent Model Windows Laptops - No Microphone Detected Issue

Amplifiers 1

• Crown CDI2000 DSP Presets and Update Instructions

Premium Wireless 0

Speaker Setup 4

• What amplifier would you recommend for my Paradigm speakers?
• Where should I place speakers?
• What speaker cables & interconnects would you recommend for my system?
• How do I connect my speakers?

Passive Speaker Troubleshooting 7

• Identifying speaker model, version & locating the serial number
• How do I clean my speakers?
• Why aren’t my speakers playing?
• Why is there sound from only one speaker?
• Why is there a lack of bass or non-centralized imaging?

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Powered Subwoofer Setup 12

• How do I connect my subwoofer?
• Do I need a Y adapter for both inputs?
• XLR or RCA?
• How/Where do I set the Volume?
• How/Where do I set the Crossover?

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Subwoofer Troubleshooting 5

• Why is my subwoofer rattling?
• Why is my subwoofer buzzing/humming?
• Why do the power cords have two prongs instead of three?
• Why is my subwoofer popping?
• Why is my subwoofer not powering on?

Subwoofer Control App 12

• Connecting to your subwoofer with the app
• What if I can’t connect my subwoofer to the app?
• Menu Bar
• Volume Setting
• Low Pass Filter Setting

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Paradigm Legacy Service 0

Garden Oasis 5

• How many Garden Oasis speakers do I need?
• How many Garden Oasis subs do I need?
• How many speakers can I connect to the Crown CDI 1000 Amplifier?
• How many subwoofers can I connect to the Crown CDI 1000 Amplifier?
• How far apart should each speaker be?

XR Subwoofers 1

• How can I control the XR 11/13 subwoofer?

X-500 Amp 1

• Is the X-500 plug and play? Is there any configuration needed to get this working?

Founder 120H 1

• How do I pair the Founder 120H speakers together, and is this necessary?

Persona 9H 2

• How does ARC Genesis measure on the Persona 9H? Do these units need to be paired together?
• What do the control buttons on the back of the Persona 9H do?

Speaker/Product Matching 4

• What center channel speaker should I pair with my speakers?
• I want to place my speakers on a stand, what stand model would be compatible?
• I have Paradigm speakers and I am looking to purchase a subwoofer. What subwoofer would match well with my speakers?
• I am looking to integrate some of your Custom Install speakers in my system. What models should I consider to match my other Paradigm speakers?

General FAQ 17

• Are the XLR connections on the amps and preamps truly balanced?
• The specs say that the amp uses X number of watts. Does this mean that it uses this much electricity all the time?
• I'm getting a hum/buzz from the speakers and/or horizontal bars on the video image - how do I solve this?
• Why do the power cords have two prongs instead of three?
• The power amp's ratings say that its maximum consumption is 15A (or 1800W or 1800VA). The subwoofer also uses up to 15A. There's only one 15A circuit available in the whole room for a 30A requirement - can I use the system with it?

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Anthem Room Correction (Old ARC Program) 0

MRX / AVM Setup 0

IP issues 0

Audio Troubleshooting 0

Advanced Troubleshooting 0

MDX 8/16 11

• How long should my wire leads that connect to the MDX be?
• What type of speakers work best with the MDX and how do I configure them?
• My subwoofer is connected to the MDX using the RCA jack but when I play music with low-frequency content, I get no response from my subwoofer.
• Why does my unit/zone turn on and play audio without my Control System command?
• How do I set the unit up out of the box?

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MRX x20 & AVM 60 10

• How do I perform a power cycle on my AVM60/MRX x20?
• I'm experiencing difficulties with getting the Play-Fi app to work with my receiver. What can I do to fix it?
• Is there a Web GUI available for the MRX x20/AVM 60?
• Can I upgrade the HDMI board in my AVM 60/MRX x20 to an 8k board, similar to what the Gen 4 models offer?
• Does my x20/AVM 60 have Bluetooth capability?

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MRX x40 & AVM 70/90 11

• How can I confirm if my MRX x40/AVM 70/90 unit is up to date?
• What are the main differences between the Anthem MRX 540, MRX 740, and MRX 1140?
• What is the power output of these models?
• Can I use these receivers for multi-room audio or whole-home audio setups?
• Can I control these receivers with a smartphone or tablet?

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STR Series 5

• Which is better, the AVM/MRX series or the STR series?
• Can I bypass the internal DAC of the STR?
• Can I connect my STR PRE/INT to the network wirelessly? Does this allow for streaming?
• Can I connect my other Preamplifier or Receiver through this unit to still make use of my speakers?
• Can I use a turntable with the STR models? Are there any limitations?

ARC Genesis 3

• ARC is showing a “Critical Audio Error” and does not output test tones. I have checked the speaker connections and tested the output to confirm they work. How can I fix this?
• I am trying to run the ARC measurement but it fails when it gets to the subwoofer section and states the levels may be too high or low. How can I fix this?
• I am trying to run the ARC measurement but it is not recognizing the microphone. Do I need to change any settings?